US Help Articles

Private Consultations

• Help With Products
• Private Consultation FAQs
• Putting Together a Skincare Routine
• Reaction

Returns & Exchanges

• Authorization for Returns
• Return & Exchange Policy
• Return and Exchange Form

Order Information

• Changing or Canceling Orders
• U.S. & Canada Shipping Information
• Bulk Ordering and Reselling
• 3rd Party Shipper/Freight Forwarder
• APO/FPO/DPO
• Canadian Order FAQs

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Product Inquiry

• Airless Pump
• Animal Testing and By-Products
• Change in Product Color or Smell
• Difference Between Clear Collections
• Discontinued Product
• Expiration Dates

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Comments & Questions

• High Volume - Response Delay
• Client Service Hours
• Donations
• Gift Cards
• Internships
• Out of Stock

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Shopping Account

• Auto Replenishment
• Confidentiality
• Logging Out
• Password Reset
• Shopping Accounts
• Site Security

See all 8 articles