Why was my order cancelled?
We apologize if you order was cancelled. Please know that it can happen for a number of reasons including:
- Incorrect billing address. This is typically your home address or location where the statement for your card is mailed. If you are using a freight forwarder, please enter your true billing address at checkout.
- Limited stock availability.
- Ordering from a country we do not service (including when traveling or visiting short term). Please see the following article: INTERNATIONAL WEBSITE INFORMATION.
- Ordering from a country with product regulations. Please see the following article: PRODUCT RESTRICTIONS
- Bulk ordering. Please see the following article: BULK ORDERING AND RESELLING
Please note: We are unable to reinstate an order once cancelled. You will need to revise and replace your order (if applicable) at www.paulaschoice.com.