My order says it was delivered, but I can't find it!
Most missing packages will usually show up within our standard delivery time frame (5 business days for US orders, and up to 14 business days for Canadian orders), even if tracking says it was delivered. If you have not received your order for any reason, our policy is to wait at least 3 more business days before taking further steps for assistance. If it does not arrive after that time has elapsed, please contact our Client Service Team via phone, email, or chat within 60 days of placing your order to submit a request.