Can I change or cancel an order that is processing or marked as shipped?
You or a Client Services team member can modify orders within a brief 10-minute window after submission. To do this, visit “My Account” > “Orders” > “Order Details” when logged into your shopping account. If the option to Cancel or Edit isn’t visible, changes cannot be made even if the order hasn’t shipped. Before submitting your order, please carefully review all order details at checkout to confirm accuracy.
What if my order has already processed and the address is incorrect?
We advise you to please reroute your package through the carrier's tracking page once shipped, usually in 1-3 business days after an order is submitted. Instructions on how to do this vary for each carrier and can be found below. Reroute options are only available online and are not available by calling the shipping company directly.
For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.
- If your order is shipped via USPS (usually a tracking number that starts with 9):
If the address has a mail forwarding request in place, you will likely still receive your order, although it might take slightly longer than our current shipping estimates. If you do not have an address forward in place or if the address is invalid, your information can be edited through USPS Package Intercept. To do this, please create a USPS account and update your address after the package leaves our warehouse.
- If shipped via UPS (usually a number that starts with 1Z or similar):
UPS order details can be updated through UPS My Choice by creating an account on their website. After using your tracking link to sign up, in your account settings you can update your address and order preferences.
- Canadian Orders Shipped via Landmark Global (a tracking number starting with SH or 77/78 or similar):
If your address is incorrect and your order is shipping to Canada, we are usually able to update your address or reship the order. Please contact us as soon as possible.
***If your package has been marked “Return to Sender” or if you are unable to update your address or reroute your package, please contact our Client Services Team so we can resolve this for you.