Can I change or cancel my order if it's pending, or once it's submitted?
Reviewing your order in the Shopping Bag carefully prior to checkout is highly recommended. Our online orders process immediately to ensure our clients receive their products as soon as possible. As a result, customers have a 10 minute window to cancel orders once placed. You can do this on your order confirmation page, or under "Orders" when logged into your Paula's Choice account. After that time, we are unable to cancel or modify your order once submitted.
If the address on your order is incorrect, we advise you to reroute the package through the carrier's tracking page once shipped. Please note: reroute options are only available online, and are not available by calling the shipping company directly.
If the order is shipped via US Mail: (Normally a tracking number that starts with a 9.)
Your order is traveling via U.S Mail so if the address has a mail forwarding request in place, more than likely you will still receive your order, although it may be a bit later than the 5-working day timeframe we allow for delivery. We recommend checking your tracking information received in your shipment confirmation email daily to see the delivery’s progress. If you do not have an address forward in place, there is an option on the USPS tracking page to update the address information called USPS Package Intercept. You can create a USPS account and update your address after the package leaves our warehouse (normally within 24-48 hours after the shipping email is received.)
If shipped via UPS: (Normally a tracking number that starts with a 1Z or similar.)
Since your order was shipped using UPS, there is an option on your UPS tracking page to update the address information called UPS My Choice. You can create a UPS account and update your address.
If shipped via Fed Ex: (Normally a tracking number that starts with a 7. )
Since your order was shipped using FedEx, you can sign up for Fed Ex Delivery Manager on your tracking page, and re-directing your delivery to a location nearby may be an option. Additional details regarding your delivery status are available as well, so this may serve you well for future orders shipped by FedEx.