NEW- You can now request a return online. Please note that we still require any return items to be sent back to us as described below. To get started, log into your shopping account, go to your Orders page, click Order Details, and click Start a Return. For exchanges and returns past 60 days, please see instructions below.
At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a refund for products returned within 60 days and store credit up to 180 days after your purchase date for orders placed with Paula’s Choice LLC directly. We're sorry, but shipping/import fees are non-refundable.
HOW TO RETURN:
Step 1: Fill out the Return/Exchange Form located on the back of your packing slip. If you cannot locate your packing slip, please click here to print one out. There is no RMA or approval needed for a product return.
Step 2: Package the products and your Return/Exchange Form in any secure box of your choosing.
Step 3: Mail your items to:
Paula's Choice Returns
23215 66th Avenue South, Bldg 1
Kent, WA 98032
**Please note that you are responsible for shipping costs and the safe return of merchandise, but you can select the carrier that works best for you.**
Step 4: Most returns are processed within 10 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
PLEASE KEEP IN MIND:
+ Products can be used but we do not accept empty bottles.
+ If your order is lost or damaged, we are happy to assist within 180 days from the date of purchase. Please contact our Client Service Team so we can resolve this for you promptly.
+ If an exchange is requested, a store credit will be issued for the returned item and the credit will be used to purchase the new product.
+ Products purchased with store credit will be reimbursed as store credit.
+ Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.
+ We are unable to issue a refund or exchange for any gift with purchase. You do not need to return free gifts with purchase along with your other products.
+ For products purchased from Amazon, Sephora, Nordstrom and other authorized resellers, please contact that retailer for return/exchange information. We can only accept returns/exchanges for orders placed with Paula’s Choice LLC directly.
+ If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a store credit.
+ If you received your product as a gift, it is eligible for a store credit or exchange. Please reach out to Client Services here, so we can obtain and confirm the original order details.
+ International Clients: We are unable to refund duties and taxes as these are collected by the governing country, not Paula’s Choice. This includes brokerage and import fees for Canadian Clients.
RETURNS RECEIVED WITHIN:
0 - 60 days from purchase date: Returns will be processed as a refund, back to the original payment method. Refund can also be a store credit, if preferred.
60 - 180 days from purchase date: Returns will be issued as store credit only. Store credit never expires but it does not have cash value and cannot be refunded.
180+ days from purchase date: Returns will not be accepted.