When will my order arrive?
Please note: Most orders process and ship within 1-3 business days, although there may be delays due to order volume or inventory. Once shipped, you will receive an email confirmation with the tracking number.
- US Standard Shipping: 5-7 business days after shipment
- Canada Standard Shipping: 14 business days or less after shipment
- US Express Delivery: Overnight or 2 business day delivery options available (Overnight shipping is 1 business day delivery)*
*All rush orders must be placed by 10:00 am PST for same business day shipping. If an order is placed after this time on a Friday, it will not ship until Monday. This service does not include Saturday, Sunday, or holiday shipping or delivery. Not available to P.O Boxes, APO, FPO or DPO. Rush delivery is normally sent through FedEx or UPS, depending on location.
What carrier will deliver my order?
Paula's Choice ships via UPS, FedEx or the U.S. Postal Service for all standard deliveries.
We are unable to select the carrier for an order due to automated order processing.
Orders sent to a PO Box, APO, FPO and DPO will be shipped through the Postal Service.
Tracking and carrier details will appear in your shipment confirmation email, and in your Order History on Paulaschoice.com, after your order ships.
A signature is required on orders of $300 or more.
Can I specify where to leave my package or provide delivery instructions?
- Delivery locations are selected at the sole discretion of the driver, and are outside of the control of Paula's Choice.
- Once your order ships, you can try reaching out to the carrier with special instructions for delivery if needed.
How much does shipping cost?
- US Standard: $5.50
- US 2- Business day Express: $15.00
- US 1- Business day Express: $25.00
- Canada Standard: $7.50
- AK/HI Standard: $8.00
- AK/HI 2- Business day: $30.00
- AK/HI 1- Business day: $50.00
- US Territories Standard: $10.00
- International Economy: $55.00
If APO/FPO/DPO address, click here.
We authorize your card for the full amount of the purchase when your order is placed. This authorization will fall off your account within a few days, depending on your bank. Your card will be charged the final amount when your order ships. Your order will show as pending until it ships.