What should I do if the website isn't working correctly?
If you're having general problems with our website, here are some tips which may help:
- Try using a different device or browser. For example, if you are using Google Chrome, try Mozilla Firefox instead; or if you are using your iPad, try using your desktop computer instead. Please note that versions of Internet Explorer older than version 9 may not work with our website.
- Clear the cookies and cache in your internet browser. For instructions on how to do this, please click here.
- Try disabling browser add-ons such as AdBlock or Ghostery for our website, or adding www.paulaschoice.com to your list of trusted sites in the add-on's preferences.
- If the formatting looks strange, such as images not loading or words and images overlapping, do a "hard refresh" of our website in your browser. You can do this by hitting Ctrl + F5 on a PC, or Command + F5 on a Mac.