What should I do if I had a reaction to a product?
While irritation or reactions aren't typical, we understand that each consumer is unique and that individuals may respond differently to products they are using. This, along with everyday environmental factors, can sometimes play a part in how well your skin tolerates a product or combination of products.
If you introduced multiple active ingredients like AHA/BHA, Retinol, Niacinamide, and/or Vitamin C, it may have been too much for your skin. From here, we would highly recommend a basic skin-care routine, consisting of a mild cleanser, daytime moisturizer with sunscreen, and a nighttime moisturizer. Slowly add in one product at a time using it every couple days. For your Booster, mix 2-3 drops into a serum or nighttime moisturizer. This will not only help your skin slowly adjust, but will also help you determine what is causing the reaction. Later, increase usage as your skin tolerates.
Paula's Choice has always offered a Money Back Guarantee. If you've experienced a reaction to a product, please contact our Client Service Team by submitting an incident through our Ask a Question link, or by calling 1-800-831-4088. Our beauty experts would be happy to assist you.